DELIVERY

HOW DO I TRACK MY DELIVERY?


Once your item is shipped, we will email you with a UPS tracking link. Use this to get regular updates on your order and/or arrange collection from your local pick-up point. 

PLEASE NOTE: Your tracking number will not be active until midnight the same day.UPS will send an email on the day of delivery. If this is inconvenient you can arrange either an alternative date (Monday – Friday), to leave with neighbour/safe place or arrange to collect from a UPS pick up point by following instructions via the email.You can use the tracking number on https://www.ups.com/.You can also access your tracking information from your account. Log in to your Account, select Order History and click on the relevant 'View Order' link. Select the tracking number to check the current status of your order.


I MISSED MY DELIVERY, WHAT CAN I DO?

If you are not available to receive the delivery, the courier should leave a calling card with information on whether your order was delivered to a neighbour or if you need to pick it up from your local collection point. 

If you haven't got a card, please note that this information will also be reflected on the tracking page on the courier's website.

You can find your tracking number in the shipping confirmation email we have sent you, or on our website by logging into your account or using our Guest function.


WHAT IF MY ORDER HASN'T ARRIVED?

We are sorry that your order has not arrived.

Please track your order online with the tracking code and link provided in your packing confirmation email.

If this does not help, you can contact us with your order number and delivery details by using our contact form here.