ORDERS

WHY IS MY ORDER NOT SHOWING IN MY ORDER HISTORY?

You may have checked out as a guest and created an account afterwards. The order will therefore not show in your account. If you have an order number then don't worry, you will receive email updates from us through your orders progression.

If you have not got an order number, then please contact our customer service team with your payment details, as your order may have been declined.

HOW CAN I CREATE AN ACCOUNT?

All you need to do is click LOGIN/REGISTER at the top right of the homepage (or follow the REGISTER instructions on the checkout page) Fill in the NEW CUSTOMER details and create a password to keep your account secure. You can now start shopping.

I HAVE PLACED AN ORDER BUT HAVE NOT RECEIVED MY ORDER CONFIRMATION, HAS MY ORDER GONE THROUGH?

We are sorry that this has not come through. Order confirmations can sometimes go into your spam folder or you may have entered the wrong email address.

If you are unable to find your confirmation email then please call or email our customer services team.

I HAVE MY ITEM ADDED TO MY CART, DOES THIS MEAN IT'S RESERVED?

Unfortunately, your order isn't reserved until your payment is processed. We recommend heading straight to the checkout if you're worried about your size selling out.

HOW MANY ITEMS CAN I ORDER?

We do not limit the number of items you buy; however if the total value of your shopping basket is very high, our bank may hold your transaction for our approval.

CAN I AMEND/CANCEL MY ORDER?

Unfortunately we can't change or cancel your order once we've received it, as it is immediately sent to our warehouse for processing. Please make sure you're happy with everything before you confirm your order at the checkout page.

If you would like to cancel your order you can do this once the order has been despatched. Please send them back to us using the address label in the box and fill out the return reasons on your return form. You can also refuse the parcel when our courier attempts to deliver; they will automatically return the item to us.

DO YOU SELL GIFT VOUCHERS/GIFT CARDS?

Gift cards are currently not available to buy on drmartens.com/eu. Sign up to the Docs newsletter here and you’ll be the first to hear when Gift Cards drop, as well as the latest releases and exclusive offers.