RETURNS

I HAVE LOST MY RETURNS LABEL, HOW DO I GET A NEW ONE?

It's no problem, you can print a new label using the link below:

CLICK HERE to download the form

Please make sure that your order details and reason for return are in with the parcel, so that we can process the return when the order comes back to us.

We will notify you when the return has been received.

WHAT IS YOUR RETURNS POLICY?

The Docs don't fit? No Problem. Items purchased online can be returned within 30 days of delivery.

Please note that the shipping costs in case of return are covered by the buyer.

Our returns Policy:

The items should arrive unworn and in the original packaging. Please try any footwear on indoors to avoid marks and scuffs. If we receive an order that is not in a re-saleable condition, the item/s may be sent back to you.

Returns need to be packaged securely to avoid any damage, as you are responsible for the item/s until they arrive with us.

All clothing and accessories must be returned unworn with all packaging and tags attached.

We do not exchange items, unfortunately, so all orders will be inspected and processed for a refund. If you would like a new size/style, please place a new order online.

We advise that you keep hold of your Proof of Postage until you have confirmation that the return has been received.

Unfortunately, you are not able to return your item/s to any Official Dr Martens Stores and they must be returned directly to us at the address mentioned on the return label

We will send you an email when the refund has been processed, within 14 days after receipt of the package in the warehouse.

Please note that the shipping costs in case of return are covered by the buyer.

HOW WILL I KNOW I HAVE BEEN REFUNDED?

We will send an email notification when the refund has been processed, confirming the amount and order number. This is typically within 14 days after receipt of the package in the warehouse.

CAN I RETURN MY ORDER TO A DR. MARTENS STORE?

Unfortunately no, we cannot process online returns in store. Please use our easy online return process in order to receive your refund.

HOW TO RETURN MY ORDER?

Items purchased online can be returned within 30 days of delivery. You can initiate a refund online via our online returns process by logging in to your Account or find your order using our Guest function. Here you can choose which item(s) you would like to return, indicate the reasons, and print your returns documents. 

We do not currently work with a courier provider, so you will need to arrange to send back your package at your own cost and via a method of your own choosing. We recommend a track and signed service. We advise you hold onto your proof of postage and tracking information. Parcels returned via your own method are your responsibility until we receive them.

  

You will receive an email once your return has been processed and your refund issued. Please allow up to 14 days from the date of receipt in our warehouse for this process to be complete. Your refund will be issued back to the original payment method. If you require any further assistance, please contact our customer care team. 

The items should be unworn and in the original packaging. Please try any footwear on indoors to avoid marks and scuffs. If an order is not in a re-saleable condition, the item(s) may not be accepted by the store/warehouse team. All clothing and accessories must be returned unworn with all packaging and tags attached. 

Please note that we are not able to offer exchanges and our stores cannot process online returns. Please return your unwanted item for a refund and place a new order for the item you do want.